Device Repairs Refund Policy: Non-Refundable Repairs: A few of our repairs are non-refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.
Cancellations: If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.
To cancel, please email firstname.lastname@example.org or phone 0208 5000 308 during working hours.
We reserve the right to make changes to this website and terms and conditions.
We operate a no fix, no fee policy.
Courtesy Phone Refund Policy: If we don't have the rental phone you have ordered in stock, we will automatically upgrade your order.
To obtain the full refund of your security deposit all data and accounts will need to be factory reset so we can use the phone for another customer until this is done, the hire period will continue.
Our phone rental service is charged on a weekly basis.
Replacement Policy: If we replace a device for a like for like model for any reason, this comes with a 3 month Quick Mobile Fix warranty, this does not cover accidental damage. If your device has been lost in the post, we are unable to refund the repair or service you previously purchased, as the work has already been carried out. Your replacement device will be in full working order. We are unable to issue a refund on a repair or service if it is replaced by a fully working handset.
This insurance cover is provided by Quick Mobile Fix and not by any third party.
Blocked Devices: At Quick Mobile Fix we will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.
If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be sent back and the customer will be refunded, if it was sent in for a diagnostic or liquid damage this will not be refunded.
Returns: We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs. This does not relate to refurbished mobile devices sold by Quick Mobile Fix.
When refunding all payments made to us, they will be repaid to the original origin of the funds due to security reasons.
14 Day Money Back Guarantee: With all refurbished phones sold, we give our customers a 14-day money back guarantee, if you are unsatisfied with the device, you have 14 days to which you can return the mobile device, and get a refund if required. The 14 days starts from the day the customer receives the mobile device if for any reason the item is exchanged or repaired this does not restart the 14 days. The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair.
If you check out a phone and a repair with Quick Mobile Fix within the repair time frame, then excise the 14 day money back guarantee on the purchased phone after your phone has been repaired, you will be charged £9.99 for the rental charge of the phone, as this would be classed as a phone rental.