• Why should I send my device to Quick Mobile Fix?

  • Quick Mobile Fix have skilled technicians that have been through intensive training to ensure your device is handled with care and repaired correctly and promptly. We promise excellent customer service 24/7 and unbeatable prices. All repairs can be easily booked in and paid for on-line and come with free postage and a 1 year warranty on most repairs. We also offer a unique rental phone service, meaning, you will never be phone less using our service. Please check our Terms and Conditions for full details. In our first year, we carried out over 13,000 mobile device repairs and won multiple awards.

• How long will it take to repair my device?

  • Here at Quick Mobile Fix we pride ourselves on a speedy and efficient service. Most repairs are carried out within 24 - 48 hours upon receiving your device; however this can be subject to delays if there is a complication or additional parts are required. Some repairs such as liquid damage may take longer. If there is a delay for any reason, you can track your order and we will keep you fully informed.

• Is there anything I should do before sending in my device?

  • We highly recommend you back up your device and reset it back to the original factory settings to ensure your data is safe and protected. This also ensure we can fully test the device after repair without compromising your privacy. Also please remove any pins and passwords, as this will slow down our repair service, if we need to obtain pass codes.

• How do you return my device?

  • Your device will be returned free of charge and packaged in a specially designed box to ensure your device is protected during the journey. You will also be able to track your order throughout the whole process. Our free delivery policy only applies to mainland UK, Northern Ireland and the Channel Islands. Other overseas locations are not cover and may incur additional charges.

• Is there a warranty on your mobile device repairs?

  • There is a 12 month warranty on most repairs. Please check our Terms and Conditions for further details.

• How do I send in my device for repair?

  • Once you have selected your repair and paid, we will send you a confirmation email, this will include your unique free postage label. Please print this out and stick on a well protected box or envelope and take to any post office.

• What payment methods do you accept?

  • At Quick Mobile Fix, we accept all major credit or debit cards and PayPal.

• When do I pay for the repair?

  • All payments are made upfront during the booking process.

• Do you sell refurbished mobile phones?

  • Yes, we sell a number of different refurbished phones, please click here to view them.

• I don't know what's wrong with my device, can you help?

  • Of course, we offer a detailed diagnostic service, just select this option in the main repair selection menu under the correct device.

• Can I track my order?

  • Yes you can, just check the repair tracker option at the bottom of the website and type in your order number and email address.

• Do you provide a sim card adapter with your courtesy phone service?

  • Yes we do.

• Do you have a walk in centre?

  • Yes we do in the London / Essex area by appointment only.For more information -click here

• What areas do you cover?

  • We mainly cover the UK. However, we also serve international customers, however, postage is not covered for customers outside the UK.

• Does your repair prices include VAT?

  • Yes.

• Where can I read and leave reviews?

  • You can leave us a review on Trust Pilot (https://www.trustpilot.co.uk/review/www.quickmobilefix.com) Google + (https://plus.google.com/b/112184024226210931738/+Quickmobilefix/reviews) or Facebook (https://www.facebook.com/QuickMobileFix/reviews)

• The website doesn't seem to fully work on my computer, how can I fix this?

  • We suggest to update your current browser or use another popular browser.

• I can't find the confirmation email or the free postage label email.

  • Please check your spam / junk folders or check all the email addresses you regularly use. If this is still unsuccessful please request an email resend.

• How do I return the rental phone?

  • Please use the original free post label provided to you during the purchase. If you booked by your own courier please contact us and we will send you a label via email

• I'm not happy with the repair, what can I do?

  • Please call 0208 5000 308 or email customersupport@Quickmobilefix.com, so we can discuss this matter further.

• I don't want to go without a phone when I send it off to be repaired

  • That's fine, we have an affordable rental phone service you can use, so you will never be phoneless using our service!

• I'm having problems checking out, what can I do?

  • Please call 0208 5000 308 to make a booking.

• Should I post my parcel in the postbox?

  • Doing this may delay the service, we strongly advice you take the parcel to your local Post Office and get a receipt and tracking number.

• What is your VAT number?

  • Our VAT registration number is: 201 8987 03.

• Do you supply any packaging?

  • We do have an option where we can send you protective packaging and a tracked label, this costs an additional £4.99.

• Why do you ask for additional information?

  • At Quick Mobile Fix, we have a very intelligent fraud detection system. To protect both ourselves and our customers if any order flags up with fraudulent activity we do ask the customer to provide additional information to validate the order.

• Why do you ask for pictures?

  • In some circumstances we ask our customers to send in pictures of their device, this is usually to access the damages on the device.

• Do you ever delete customer reviews?

  • Never! In fact, with Trustpilot and Facebook it's impossible. Here at Quick Mobile Fix we really do appreciate our customers feedback good or bad and even if we could remove reviews we wouldn't. On Trustpilot, if a negative review is left, we do temporarily take the review down in accordance with the terms and conditions of Trustpilot to give us time to investigate and hopefully resolve the issue. After a few days the review will be posted back up automatically, unless it has been removed by the customer.

• What does unable to test mean?

  • This means when your device arrived with us for some reason we could not test it, this could be for a number of reasons, such as, it is protected by a password which has not been supplied to us or the LCD is damaged so we can't see the screen properly to test.

• My repair tracker has not been updated in a while, what does this mean?

  • This simply means nothing has changed since the last update, your device will usually be with a technician or awaiting parts. You can of course get in touch with us for more information if prefered.

• What should I do if Royal Mail/Post Office tries to charge me to use the free post label provided?

  • If you have selected to use our free post service and have recieved our free post label, you do not need to pay anything at the Post Office. If for any reason they do try and charge you, please contact us straight away on customersupport@quickmobilefix.com or call us on 0208 5000 308 during working hours.

• I missed my APC delivery, how can I re arrange delivery?

  • To rearrange your APC delivery please use this website

• Do your refurbished mobile phones come with a warranty?

  • Yes all refurbished phones sold come with a warranty, this will vary depending on the model.

• Can you send my order to my local post office instead of my home address?

  • unfortunately this can not be done for safety and security reasons.

• How can I find my order ID?

  • This can be found by checking your order confirmation email which was sent to your inbox after you placed the order.

• What cover do customers get when buying a refurbished phone from Quick Mobile Fix?

  • Customers get a 14 day money back guarantee and all phones sold come with a warranty, this varys depending on the model.

• If I buy more than one product do I get a discount?

  • No sorry but we do have a loyalty rewards scheme.

• I can't find my device on your repair list

  • If you can't find your device on our repair listings please - click here

• Do you deliver to countries outside of the UK?

  • We do deliver to most countries outside of the UK, however, postage costs do apply. Please contact us first to check if we post to your country before purchasing.

• Can I come in to your store and look at your refurbished mobile phones?

  • No, our store is just for walk in customers who require a repair.

• Can I buy a refurbished mobile phone with my NUS Extra Card?

  • No, only repairs can be purchased using this card for the discount to be approved.

• Can I pay with PayPal?

  • Yes.

• Can I order over the phone?

  • Yes by calling 0208 5000 308 between Monday to Friday 9 am to 4 pm and Saturday 9 am to 1 pm.

• What are the benefits of buying a refurbished mobile phone?

  • There are many benefits to buying a refurbished mobile phone to read them all - click here.

• If Royal Mail try to make me pay for postage when using your freepost label, should I pay?

  • If you use our freepost label you should never be charged by Royal Mail, and if they try to do this, we suggest you refuse and contact us straight away so we can report this to Royal Mail.

No, if you have any other questions, please feel free to contact us here

If your mobile device has an issue, look no further. For Quick Mobile Fix there’s no problem too big or too small we can’t help you with. On top of this, we guarantee you a quick turnaround service, free postage and return delivery and a one year warranty on most repairs. We also offer an extensive range of refurbished devices, cases and accessories in our online shop. So whatever your mobile needs, Quick Mobile Fix can help! We have put together a comprehensive customer guide to using all of our services below.

Booking A Repair

• Hover over the repairs option, found at the top of the website in blue, which will present an extensive list of all the different devices we repair. From here, you can choose your device. 
• Alternatively, clicking on the repair option found at the top of the website will take you to the repairs page, allowing you to select your device. 
• You can also use the grey search bar on the top right of the website to search for your device. 
  
  

• Once you selected your device, you will be presented with a list of repairs available for the device. 
• Find the service you require and either hover over the icon to find out more and add to your basket by clicking 'add repair'. 
• Clicking on the text under the icon of the service you require will take you to that service's page, telling you everything you need to know. From here you can 'add repair'. On this page, there is also a FAQ section and previous customer reviews.
• If you're unsure what the problem, you can add a diagnostic repair where our technicians will determine what is causing the device to be faulty. You will be provided with a report then asked if you wish to go ahead with the necessary repairs. If you choose for us to continue with the repair, the price of the diagnostic service will be deducted from the repair price. 
• We always aim to repair your device and ship it back to you as quickly as possible. Adding the express service to your basket for just £19.99 means your device will be repaired and dispatched the day we receive it.
• Most repairs come with a one year warranty against our parts and labour, for more information on this click here. We also operate a no fix no fee policy. Terms and conditions apply.
  
  

• Once you've selected your repair, you're then presented this box. From here, you can go to the checkout, add another repair or find out more out our phone rental service. 
• Our phone rental service has a non refundable rental cost (£9.99 Per Week). You will also be charged the price of the device as a security deposit, which will be fully refunded once the phone is returned to us within the designated time frame. Rental costs vary, depending on the phone model and length of time you rent the phone for. 

Sending Your Device

• Once at the checkout you will be presented with delivery options. Our standard free tracked delivery comes with a free postage label which will entitle you to free postage, along with insurance on your device.
• Alternatively, protective packaging can be added for an additional fee and will include  a QMF box, bubble wrap sleeve for the device and two padded envelopes. 
• There is also the option to choose your own courier service which you arrange yourself. 
• We also offer an appointment only drop off service, you can find more about where we are based and how to use this service here. 
• However you choose to send your device to us, our deliveries are always free to send back to you with insurance to protect your device. 
• You will also be required to read and agree to our terms and conditions so please make sure you do look at these before continuing.

 Walk In Service  

• Our walk in service is appointment only so please contact us to arrange the best time for you to visit us. Either call 0208 5000 308 or email customersupport@quickmobilefix.com. 
• We offer an express service with walk in appointments. Costing £19.99, your device will be repaired and ready for you to collect within an hour, or the next day if you prefer. 
  
  

Quick Mobile Fix Shop

• At Quick Mobile Fix you can also purchase high quality refurbished devices, mobile phone cases and other accessories in our online shop.
• Simply go to the Shop tab at the top of the website and select which products you would like to browse.
• We have a series of filters you can apply to narrow down the search to make shopping for something specific quicker and easier. At the top of each collection page and down the side you can choose from make, model and colour. Also, there is a little blue filter to the right of the page which includes best selling, alphabetical, price (lowest to highest or vice versa) and newly added.
• All deliveries are free, and orders are usually dispatched quickly after payment (within 24-48 hours for accessories and 3-5 working days for refurbished phones) using next day delivery; so you will receive your shopping as soon as possible!
• We also offer our customers a loyalty points reward scheme, simply create an account to earn points on each purchase. When you have enough points you can use them against a purchase for a fantastic discount. For more information on our loyalty points scheme click here.
• Please note, for security reasons, if you are buying a mobile phone using credit or debit card, it can ONLY be shipped to the billing address associated with the payment card.

Tracking Your Order

Mobile Phone Customisation Service

• We now also offer a customisation service for your device. This enables you to change the appearance of your device completely by hovering over the 'Customise' tab found at the top of our website. Simply choose which device you have, pick the colour you want it to be and let us do the rest.

 
 

A Few Useful Links:

Where Your Device Really Ends Up

How To Send Your Device Using Quick Mobile Fix

How To Wrap Your Device For Quick Mobile Fix

All About The Order Tracker

Quick Mobile Fix Before And After Pictures

All About The Quick Mobile Fix Warranty

If you need any more help, please contact us here 

• Prepping Your Device

  Before you send your device off to be repaired, we advise you remove any pins or passwords, as this will slow down our repair service, if we need to obtain pass codes, alternately, tell us your password / pin code in the notes section during the checkout process. Also, please back up all your data before the phone is sent to us, as we will not be held liable if a factory reset is required to carry out the repair. If you prefer to just tell us the password over the phone or you would like to take the sim card out before sending, this is fine. For more help on how to pack your device, please click here.

• Sending Your Device

  Currently you have 4 different options on how to get your device to Quick Mobile Fix.
  
  Option 1 - Use Our Free 24 Hour Royal Mail Tracked Service (Pre Paid Both Ways)  (Includes £500 Insurance - Please Check T & C's)
  Once you have selected the correct repair service you require and have paid, you will shortly receive an email from us (please check the spam / junk folder, ensure images are visible & when possible use a personal email address), detailing the process with a prepaid Royal Mail label tailored to each customer, with a full tracking number. This service is totally free. Simply apply the sticker to a protective envelope/box and take to any post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on it from the Post Office so you can track your parcel. You can use the order number to track your repair by using our repair tracker function, which can be found at the bottom of the website. Once your device is repaired it will be posted back to you at no extra costs.
  
  Option 2 - Your Own Courier Service and Free Return Delivery
  If you prefer to send your device using a courier service of your choice, then please select this option. Please print off the order confirmation form and send this with your device. Alternatively, you could attach a note with your order ID number along with your device. Once your device is repaired it will be posted back to you at no extra costs.
   
  Option 3 - Protective Packaging and Tracked Label (Extra 1-2 Working Days) To and From - £4.99
  For a small fee of £4.99 we can send you some protective packaging and a tracked label directly to your address. This will add an extra 1 - 2 working days on to the overall repair service. 
   
  Option 4 - Local Drop Off Service
   If you live in the Greater London area you have the option to come down personally and drop your device off at our office.