Last Updated: 30th June 2019
Booking A Repair
When booking in a repair with Quick Mobile Fix please make sure you follow these steps:
Step 1 - Select the repair you require. (Here's the current list of repair services we provide).
Step 2 - When you have added the necessary repair to your basket, proceed to the checkout.
Step 3 - Decide if you would like to use our rental phone service or not.
Step 4 - Pay for the repair - we take all major debit/credit cards and PayPal.
Step 5 - Choose the delivery method you would like. There are currently 4 different options on how to send your device to Quick Mobile Fix:
How You Can Send Your Device To Us
Option 1 - Use Our Free Returns Tracked Service (Pre Paid Both Ways Inc. £500 Insurance)
Once you have selected the correct repair service you require and have paid, you will shortly receive an email from us (please check the spam/junk folder & ensure images are visible), detailing the process with a prepaid label tailored to each customer, with a full tracking number. Simply apply the sticker to a protective envelope/box, fill in the correct information and take to any post office (avoid putting directly in the postbox, as this may cause delays). Please make sure you get a receipt from the Post Office so you can track your parcel. You can use the order number to track your repair by using our order tracker function, which can be found at the bottom of the website.
Shortly after you pay, you will receive an order confirmation email (from firstname.lastname@example.org) and then an email containing your unique free-post address label, which looks like this -
Option 2 - Your Own Courier Service
If you prefer to send your device using a courier service of your choice, then please select this option. You will be totally responsible for this service and you must inform us of all the details so we can ensure it is collected and processed correctly. Please print off the order confirmation form and send this with your device. Alternately, you could attach a note with your order ID number along with your device.
Option 3 - Local Drop Off Service
If you're based in the London / Essex area, you can book an appointment and personally bring your phone into us. If we have enough available slots, it is possible to book an express service, which means you can get your mobile device repaired as you wait. For more information - click here
Option 4 - Protective Packaging and Tracked Label (Extra 1-2 Working Days)
If you prefer, Quick Mobile Fix can send you protective packaging and a tracked label by post for a one-off cost of £4.99. This does add on an extra 1 - 2 days to the process, but will save you time looking for good packaging for your mobile device.
If you prefer to book your repair over the phone, please chat to us during office hours on our Online Chat System (Monday to Friday 9 am to 4 pm & Saturday 9 am to 2 pm)
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Frequently Asked Questions
Q: How can I book a repair?
Q: Do I have to remove my accounts if I'm selling you my device?
A: Yes, we require you to remove your accounts before sending your device into us, in order for us to complete the testing process. You can trade your device into us here.