bing ad

Free UK Delivery

0

How To Send Your Device To Quick Mobile Fix

Posted: Jul 14 2014

Last Updated: 21st June 2018 

 

Quick Mobile Fix HQ

 

Booking A Repair

When booking in a repair with Quick Mobile Fix please make sure you follow these steps:  

Step 1 - Select the repair you require. (Here's the current list of repair services we provide).

Step 2 - When you have added the necessary repair to your basket, proceed to the checkout.

Step 3 - Decide if you would like to use our rental phone service or not. 

Step 4 - Pay for the repair - we take all major debit/credit cards and PayPal.

Step 5 - Choose the delivery method you would like. There are currently 4 different options on how to send your device to Quick Mobile Fix:

 

 

How You Can Send Your Device To Us 

Option 1 - Use Our Free 24 Hour Royal Mail Tracked Service (Pre Paid Both Ways Inc. £500 Insurance)

Once you have selected the correct repair service you require and have paid, you will shortly receive an email from us (please check the spam/junk folder & ensure images are visible), detailing the process with a prepaid Royal Mail label tailored to each customer, with a full tracking number. Simply apply the sticker to a protective envelope/box, fill in the correct information and take to any post office (avoid putting directly in the postbox, as this may cause delays). Please make sure you get a receipt from the Post Office so you can track your parcel. You can use the order number to track your repair by using our order tracker function, which can be found at the bottom of the website.

Shortly after you pay, you will receive an order confirmation email (from customersupport@quickmobilefix.com) and then an email containing your unique free-post address label, which looks like this - 

Quick Mobile Fix Postage Label

(Example Only)

 

Option 2 - Your Own Courier Service

If you prefer to send your device using a courier service of your choice, then please select this option. You will be totally responsible for this service and you must inform us of all the details so we can ensure it is collected and processed correctly. Please print off the order confirmation form and send this with your device. Alternately, you could attach a note with your order ID number along with your device. 

Option 3 - Local Drop Off Service 

If you're based in the London / Essex area, you can book an appointment and personally bring your phone into us. If we have enough available slots, it is possible to book an express service, which means you can get your mobile device repaired as you wait. For more information - click here

Quick Mobile Fix Location Map

 

Option 4 - Protective Packaging and Tracked Label (Extra 1-2 Working Days)

If you prefer, Quick Mobile Fix can send you protective packaging and a tracked label by post for a one-off cost of £4.99. This does add on an extra 1 - 2 days to the process, but will save you time looking for good packaging for your mobile device. 

 

If you prefer to book your repair over the phone, please call us during office hours on 0208 5000 308 (Monday to Friday 9 am to 4 pm & Saturday 9 am to 2 pm) 

 

You May Also Like To Read:

 

Frequently Asked Questions

Q: How can I book a repair?

A: You can find step by step instructions here and find the repair you require here.

Q: Do I have to remove my accounts if I'm selling you my device?

A: Yes, we require you to remove your accounts before sending your device into us, in order for us to complete the testing process. You can trade your device into us here.

 

 Quick Mobile Fix Facebook Page Quick Mobile Fix Twitter Page Quick Mobile Fix YouTube Channel Quick Mobile Fix Instagram Page Quick Mobile Fix Mobile Phone App For Apple Users Quick Mobile Fix App For Android Users

 

Quick Mobile Fix Repair Link ButtonQuick Mobile Fix Refurbished Phone Shop Link ButtonQuick Mobile Fix Recycling Link Button

 

 

 

Recently Viewed

Sale

Unavailable

Sold Out

Liquid error: Could not find asset snippets/bk-tracking.liquid