How To Remove Your Accounts Before Sending Us Your Device

Last Updated: 21st June 2018

How To Remove Your Accounts Before Sending Us Your Device

iCloud Removal

  1. Go to device settings.
  2. Select General
  3. Scroll down and press Reset.
  4. Select Erase all contents and settings.
  5. Select the Erase iPhone pop-ups.

Google Account Removal

  1. Go to device settings
  2. click on accounts Tab (3rd in the options list).
  3. Click on Google Account (select the account which you wish to Remove).
  4. First, you need to Stop Sync.
  5. On Samsung devices, these options are shown by pressing and holding the Left soft key beside home Button (shown using the red mark in the image below).
  6. Click on Remove Account.

Samsung Account Removal

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap Accounts.
  4. Tap Samsung account.
  5. Tap the account name.
  6. Tap MORE.
  7. Tap Remove account.
  9. Enter the Samsung account password and tap CONFIRM.
  10. Tap REMOVE ACCOUNT to confirm.
  11. The Samsung account is now removed.

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Frequently Asked Questions

Q: How can I book a repair?

A: You can find step by step instructions here and find the repair you require here.

Q: Do I have to remove my accounts if I'm selling you my device?

A: Yes, we require you to remove your accounts before sending your device into us, in order for us to complete the testing process. You can trade your device into us here.

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